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Covid-19 FAQs

We are pleased to confirm that Knoll House is open.

The below FAQs cover our hotel operations - subject to any further Government advice.

Will we be allowed to dine with friends and family indoors and outdoors?

As per the latest government announcement, from 19 July, all restrictions on numbers of guests dining together both indoors and outdoors will be lifted. 

Do I need to wear a face covering inside the hotel?

From 19 July onwards, we will follow the government’s policy of personal responsibility and respect for staff and fellow guests. Therefore, we will not be enforcing mask wearing for either guests or our staff, however, certain circumstances feel more comfortable wearing a mask and we will be fully respectful of individual choice.

Will we still check-in and check-out as usual at the hotel?

For those guests who have been to the hotel before we are offering an express check-in service and for those guests who are coming to the hotel for the first time, we are offering the usual check in at reception. For check out we are offering a contactless check out process to all guests to make departure as safe and stress free as possible. We will contact all our guests in advance of arriving to remind them of some of the changes we have made to the way we do things.  Check in is 4pm and check out is 10am.

How do I book dining slots including breakfast?

To allow for social distancing, we have introduced a booking system for all meals including breakfast. We ask guests the evening before to pre-book their breakfast time slot so that we are able to ensure guests have the space they require to enjoy a peaceful breakfast. We have also introduced an enhanced continental breakfast which can be delivered to your bedroom.

Is the usual buffet service available?

No, we are not currently offering a buffet service and are only offering table service, room service or take away options for all meals offered.

Are you extending dining hours in-line with distancing restrictions?

Yes. We have introduced longer breakfast and dinner periods and more flexible dining arrangements including picnics. We ask that guests make every effort to book mealtimes ahead of arrival so that we are able to ensure guests have the space they require to enjoy a relaxing socially distanced meal. For specific arrangements like room service we have time slots available which can be pre booked.

Are you offering room service?

Yes. We are offering room service for any guests who would feel more comfortable dining in their rooms. The room service option is available for specific time slots which need to be booked in advance.

Are you offering outdoor dining?

Yes, we have adequate space within the grounds of the hotel for you to take your meals and enjoy them ‘Al Fresco’. 

Are you still accepting dogs as usual?

Yes.

Will the baby listening service still be available?

Yes, the baby listening systems is available as usual.

Are the swimming pools open?

Yes, we are pleased to confirm our indoor and outdoor swimming pools are open. 

Will the sauna and steam room be open?

Yes, we are pleased to confirm the sauna and steam room are open.

Is the children’s playroom open?

No, although we have looked into the most robust cleaning regimes, we do not feel it would be safe to open the children’s playroom at this time.

Is the games room available to use and if so on what basis?

Yes, with a strict cleaning regime in place throughout the day and sanitiser station available on arrival to the room.

Is the Pirate Ship play area open?

Yes, the pirate ship play area is open. 

Are the tennis courts and Golf Course open? 

Yes, with a strict cleaning regime in place to ensure the equipment is safe to use. We will have tennis balls for sale at reception but you are welcome to bring your own.