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Keeping our guests and staff safe

A message from Donovan Van Staden, Director

The safety of our guests and the team remains our number one priority and we will continue to adhere to the specific guidance set out for the hospitality industry. Whilst the hotel was closed, we worked extensively on our operational plans and processes in order to ensure that when we did reopen our doors, it was with complete confidence that we were able to do so safely. Below you will find an overview as to the key operational initiatives that are now in place.

We look forward to welcoming you to Knoll House when you're ready.

Knoll House Hotel – Covid Policies

For all of the latest information regarding the government’s three tier system of lockdown measures, please visit our frequently asked questions.

We are now implementing restaurant booking times during key service periods (including breakfast) to ensure there is sufficient space and time for all guests to enjoy their meals.

The hotel is offering contactless Check in and Check out to ensure guests can arrive and depart with ease.

We’ve updated our pre-arrival communications to provide additional information relating to health and hygiene so that upon arrival you are fully prepared for your stay.

A stringent cleaning procedure has been implemented and will be regularly reviewed in line with government guidelines. Hand sanitiser will always be available and visible at key points throughout the hotel.

We are pleased to confirm that our swimming pools are now open. We are offering bookable swimming sessions for our resident guests, in order to give guests the opportunity to swim each day at a convenient time without compromising on their safety. 

At Knoll House we pride ourselves on our beautiful grounds and gardens. We will ensure that during the autumn months our guests can play, relax, drink and eat in our spacious grounds with specially created outdoor picnic options.

Knoll House has always included a wonderful breakfast. However, we are now serving all items direct to your table without compromising on quality.

For those that would prefer something on the go we are offering take away breakfast packs or afternoon tea packs which can be enjoyed in the grounds or down on the beach.

We now have QR codes at reception whereby you can scan individual codes to receive the restaurant, take away lunch, children's and cocktail menu along with your in-room hotel information. To scan the QR codes prior to your arrival, click here.

Our family of team members have all undergone a comprehensive training course before returning to work, focusing on a Covid-19 secure workplace and the health and safety of our guests.

We have reached out to our wider family of suppliers to ensure their policies and systems are meeting the required industry standards.

Our tennis courts are available to our resident guests, time slots can be reserved.

Frequently Asked Questions

For more details and information on our operational plans for reopening, please visit our Frequently asked questions.

Knoll House Experiences

Whilst we have adapted our hotel operation in order to deliver the safest possible environment for our guests and our staff, our hotel and the surrounding area and coastline will still offer some amazing experiences and opportunities for magical memories. For more inspiration, we have curated a list of the very best Knoll House experiences on offer this autumn.

Flexible booking terms and conditions

In order to provide our guests with peace of mind when making new reservations, we have introduced flexible new conditions for all new 2020 and 2021 bookings. 

If you have any specific questions or you would like to make a new booking, please telephone our Reservations team on 01929 450450 from 9am to 5pm (Monday to Friday). 

Alternatively, you can book on-line at any time.

For more information on new or existing reservations, please click on the terms and conditions below:

For more information, please view the hotel's terms and conditions.